We install self-service terminals at bus terminals, stations and transit sites. For critical failures we schedule the technician visit the same day and keep the branch informed throughout the process. That is exactly what we work on: back in service the same day.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Serving Nakuru with quality materials and certified professionals.
Where to put machines, and how many.
Sourcing, import clearance and delivery to site.
Configuration and testing, then go-live.
Safe removal and data wiping of retired units.
Serial numbers and locations, with warranty dates.
Claims handled with the manufacturer on your behalf.
Real reviews from Nakuru clients.
"They worked in the gaps between arrivals without us asking."
"Access permits were handled by them, which saved us a week."
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Illustrative images of a typical intervention.
Contact us today and receive fast, professional service.